FAQ

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Shop by Abhinetri offers carefully curated products inspired by timeless Indian elegance, tradition, and modern fashion. Every collection is selected with a focus on quality, design, and craftsmanship.

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You can place an order directly through our website by:

• Selecting your preferred product  

• Adding it to cart  

• Proceeding to checkout  

• Completing payment using available payment methods  

Once your order is confirmed, you will receive an order confirmation via email or SMS.

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We accept secure online payments through:

• UPI  

• Debit Cards  

• Credit Cards  

• Net Banking  

• Wallets  

Cash on Delivery (COD) may be available for selected locations.

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Delivery timelines may vary depending on your location.

Estimated delivery:

• Metro cities: 3–7 business days  

• Other regions: 5–10 business days  

Delays during festivals, weather conditions, or courier issues may occasionally occur.

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Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

You can also use the “Track Order” section available on our website.

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We do not offer exchanges.

Returns are accepted only in case of:

• Damaged products  

• Defective items  

• Incorrect products received  

Please refer to our Return & Quality Assurance Policy for complete details.

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Yes. An uninterrupted uncut unboxing video is mandatory for all damage-related claims.

The video must clearly show:

• Shipping label  

• Sealed package  

• Product condition during opening  

Claims without a valid unboxing video may not be eligible for approval.

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Please contact our support team within 24 hours of delivery with:

• Order ID  

• Product photos  

• Unboxing video  

• Brief description of the issue  

Our team will review and assist you accordingly.

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Slight color variations may occur due to:

• Screen brightness  

• Mobile/display settings  

• Photography lighting  

We try our best to display products as accurately as possible.

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Yes. Every product goes through a detailed quality inspection before dispatch to ensure premium standards in:

• Material quality  

• Finishing  

• Design accuracy  

• Packaging  

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Orders can only be cancelled before they are shipped.

Once dispatched, cancellation requests may not be accepted.

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You can reach us through:

Our support team will assist you with order-related queries and product support.

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Yes. We currently deliver across most serviceable locations in India.

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Yes. All payments are processed through secure and trusted payment gateways to ensure customer safety and transaction security.

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Each product page includes:

• Product images  

• Material details  

• Design information  

• Styling visuals  

If you need additional assistance, our support team will be happy to help before purchase.