Return, Exchange & Refund Policy

At Shop by Abhinetri, every saree is thoughtfully curated and carefully inspected before it is packed and shipped. We want you to love your purchase, and if something isn't right, we're here to help.

Exchange Policy

We offer easy exchanges in the following situations:

• You receive a damaged or defective product.
• You receive the wrong product.
• There is a genuine manufacturing defect.

Please email us at support@shopbyabhinetri.com within 72 hours of delivery with:

• Your order number
• Clear photographs of the product
• An uninterrupted unboxing video recorded from opening the sealed package until the product is fully visible (required only for damage or wrong product claims)

Once your request is verified, our team will arrange the exchange within 5–7 business days, subject to product availability.

If the same product is unavailable, you may choose another product of equal value or pay the difference for a higher-priced item.

Refund Policy

We do not offer refunds for successfully delivered orders unless:

• The ordered product cannot be replaced due to stock unavailability after an approved damage or defect claim.
• Your order is cancelled by Shop by Abhinetri before dispatch.

If a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.

Shipping charges are non-refundable.

Return Eligibility

To qualify for an exchange or eligible refund, the product must:

• Be unused, unworn and unwashed.
• Have all original tags, labels and packaging intact.
• Be free from perfume, stains, alterations or damage caused after delivery.
• Be returned in its original condition.

Products that do not meet these conditions may not be accepted.

Items Not Eligible

As each saree is carefully quality-checked before dispatch, we are unable to accept returns, exchanges or refunds for:

• Change of mind.
• Color preference or expectation differences caused by screen settings.
• Personal dislikes after delivery.
• Incorrect ordering by the customer.
• Minor irregularities in handwoven, hand block printed, hand-painted or handcrafted products, which are part of their artisanal nature.
• Products damaged due to improper handling after delivery.

Return Shipping

• If the return is due to a damaged, defective or incorrect product, Shop by Abhinetri will arrange the return shipping at no additional cost to you.
• If an exchange is requested for any customer-related reason that we approve (where applicable), the return shipping cost will be borne by the customer.

Quality Promise

Every order undergoes a quality inspection before dispatch. We are committed to delivering products that match our quality standards and will always work with you to resolve any genuine issue promptly and fairly.

For any questions, please contact us at:

support@shopbyabhinetri.com or Connect with us @9711777911